BOINGO SUPPORT
UI / Visual Design | UX | User Flows
CHALLENGE
In Q1 of 2020, I overhauled the entire Boingo for Multifamily Support site.
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The goal of this project was to alleviate friction for customers while reducing cost and call volume for the customer care team.
GO WITH THE FLOW
I created user flows for different customer types, white-labeling, authenticated states, contracts, and location-based limitations.
LESS DIGGING.
MORE WINNING.
I revamped a search feature for providing location-based personalized support. Because individual property-types featured different hardware or wireless solutions, determining where the user was located was crucial in delivering the correct support articles.
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FILTER BUILDER
We introduced an improved article search function and an ability to filter topics by popular keywords.
ONE DESIGN TO RULE THEM ALL
I created a design-system built to adapt and inherit different style guides for custom and white-label products.
